Glowing Town is a Korean skincare-focused online store serving customers in Bangladesh.

We specialize in carefully selected Korean skincare products and directly import our products from South Korea.

Our Korean skincare products are sourced from South Korea and directly imported for customers in Bangladesh.

We place strong emphasis on authenticity and responsible sourcing.

Our Korean skincare products are directly imported from South Korea, and we make reasonable efforts to ensure that customers receive genuine products.

We combine direct sourcing from South Korea with carefully selected products, transparent product information, customer support, and convenient delivery in Bangladesh.

Our goal is to make authentic Korean skincare easier and more trustworthy to purchase.

Start by identifying your skin type and primary concern.

Then consider the product's ingredients, purpose, formulation, and usage instructions.

If you are unsure, you may contact our team for general product information.

Not necessarily.

Every person's skin is different, and a product that works well for one person may not work the same way for another.

Always review the ingredients and product information before use.

Yes.

Patch testing a new product before wider application may help identify potential sensitivity or irritation.

Follow the manufacturer's usage instructions where available.

Many products can be incorporated into the same routine, but introducing too many new products at once may make it difficult to identify the cause of irritation.

Introducing new products gradually is generally a sensible approach.

Depending on the product and manufacturer, expiry dates, manufacturing information, batch information, or period-after-opening information may be printed on the packaging.

Please check the product packaging before use.

Choose your desired product, select the required quantity or option, add it to your cart, and complete checkout.

If you need assistance, contact our customer support team.

Cancellation may be possible before dispatch.

Please contact us as quickly as possible if you want to cancel an order.

Once the order has been dispatched, cancellation may no longer be possible.

If your order has not been dispatched, contact us immediately.

We will try to update the delivery information where operationally possible.

Once dispatched, changing the delivery address may not be possible.

Available payment methods may include:

• Cash on Delivery
• Mobile financial services
• Bank payment
• Card payment
• Other payment methods available at checkout

Cash on Delivery may be available depending on location and applicable order conditions.

Please check the available option during checkout or contact customer support.

Estimated delivery time is generally:

Inside Dhaka: 1–3 business days

Outside Dhaka: 2–5 business days

Remote areas may require additional time.

Current delivery charges are shown or communicated during checkout/order confirmation based on location.

The courier may attempt delivery again according to its operational policy.

If a parcel is returned because of customer unavailability, incorrect information, or refusal, additional delivery charges may apply for re-delivery.

Opened or used skincare products are generally not eligible for return because of hygiene and safety considerations.

Please review product information carefully before purchasing.

Contact us as soon as possible with your order number and clear photographs of the product and packaging.

We will review the case according to our Return & Refund Policy.

Please take photographs of the package and product and contact us within 24 to 48 hours of receiving your order.

Generally, opened, used, or partially used skincare products cannot be returned unless they are defective, damaged, or incorrectly supplied.

Stop using the product if irritation occurs.

If the reaction is severe or persistent, seek advice from a qualified healthcare professional.

No.

Individual results vary depending on skin type, product usage, consistency, lifestyle, and other factors.

We do not guarantee specific skincare outcomes.

No.

We provide general product information and skincare education.

We do not diagnose or treat medical skin conditions. For persistent or serious skin concerns, consult a qualified dermatologist.